Privacy Policy

1. Scope

This Privacy Notice explains how we collect and use personal information. Personal Information means any information relating to an identified or identifiable natural person; one who can be identified, directly or indirectly, by reference to an identifier such as name, an identification number, location data, an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

We collect personal information in a variety of ways through our normal business activities, both online and offline. This includes, for example, when you place orders or purchase products or services, enter into agreements or communicate with us, or visit and use our websites. We also receive personal information from our customers in order to perform services on their behalf.

2. Identity of Data Controller

The Data Controller of Petch Protection Solutions Ltd is Mr A M Petch, responsible for the processing of your personal information.

3. Categories of Personal Information

Personal information that we may collect and process includes:

• Contact information that allows us to communicate with you, such as your name, job title, age and prefix, username, mailing address, telephone numbers, email address or other addresses that allow us to send you messages, company information and registration information you provide on our website.
• Relationship information that helps us do business with you, such as the types of products and services that may interest you, contact and product preferences, languages, creditworthiness, marketing preferences and demographic data.
• Transactional information about how you interact with us, including purchases, inquiries, customer account information, order and contract information, delivery details, billing and financial data, details for taxes, transaction and correspondence history, and information about how you use and interact with our websites.
• Security and compliance information that helps us to secure our interests, including information for conflict checks, fraud prevention and internal verification, as well as information necessary for the security of our premises, such as visual recordings.
• Product data — our products may collect system and event information relating to their setup, configuration and operation. This may include sensor data, equipment data, data regarding building spaces, energy usage data, fault data, event data, environmental data, and other internal or external data, as well as product usage and performance data. In some circumstances, this information may be Personal Data. In the case of video or security products, the information may also include video and audio signals and data.

4. Legal Bases for Processing

• The performance of a contract with our customers and suppliers.
• The legitimate interests of Petch Protection Solutions Ltd, which are our usual business activities.

5. Purposes of Processing

• Fulfilling your orders for products or services and related activities, such as product and service delivery, customer service, account and billing management, support and training, product update and safety-related notices, and to provide other services related to your purchase.
• Managing our contractual obligations and your ongoing relationship with us, including interacting with you, analysing and improving the products and services we offer, and informing you about our products or services, as well as special offers and promotions.
• Ensuring the security of our websites, networks, systems, and premises, as well as protecting us against fraud.
• Managing our everyday business needs, such as payment processing and financial account management, product development, contract management, website administration, fulfilment, corporate governance, audit, reporting and legal compliance.

6. Recipients of Personal Information

• Third parties: We may use third parties to provide or perform services and functions on our behalf. We may make personal information available to these third parties to perform these services and functions. Any processing of that personal information will be on our instructions and compatible with the original purposes.
• As required by law: We may also make personal information concerning individuals available to public or judicial authorities, law enforcement personnel and agencies as required by law, including to meet national security or law enforcement requirements. Where permitted by law, we may also disclose such information to third parties when necessary for the establishment, exercise or defence of legal claims.
• Mergers & acquisitions: Personal information may be transferred to a party acquiring all or part of the equity or assets of Petch Protection Solutions Ltd in the event of a sale, merger, liquidation, dissolution, or similar.
• Affiliates: We may also transfer and share such information to Petch Protection Solutions Ltd affiliates in compliance with applicable law.

7. International Transfers

The third parties, subsidiaries and affiliates to which your personal information can be disclosed may be located throughout the world; therefore information may be sent to countries having different privacy protection standards than your country of residence. In such cases, we take measures to ensure that your personal information receives an adequate level of protection.

8. Retention

We will retain your personal information as long as necessary to achieve the purpose for which it was collected, usually for the duration of any contractual relationship and for any period thereafter as legally required or permitted by applicable law.

9. Protection of Personal Information

We apply appropriate technical, physical and organisational measures that are reasonably designed to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access, and against other unlawful forms of processing. Access to personal information is restricted to authorised recipients on a need-to-know basis.

We maintain a comprehensive information security programme that is proportionate to the risks associated with the processing. The programme is continuously adapted to mitigate operational risks and to protect personal information, taking into account industry-accepted practices.

In some instances, we process personal information on behalf of our customers as a service (in a data processor capacity). We collect and process this personal information only as instructed by our customer and will not use or disclose it for our own purposes.

10. Our Websites

Cookies and usage data

When you visit our websites, we may collect certain information by automated means, using technologies such as cookies, pixel tags, browser analysis tools, server logs and web beacons. In many cases, the information we collect using cookies and other tools is used in a non-identifiable way, without any reference to personal information.

Cookies are small text files that a website transfers to your computer or other device through your web browser. We may use cookies to make website sign-in and usage more efficient, and to tailor your browsing preferences and improve the functionality of our websites. You can change your browser settings to block or notify you when you receive a cookie. Please refer to your browser instructions to learn more.

Data sharing and Do Not Track

Because we do not (and do not permit others to) track our website visitors, we do not process web browser Do Not Track signals.

Linked sites

We may provide links to third parties' websites from our websites. Linked sites are not necessarily reviewed, controlled or examined by us and each may have its own terms of use and privacy notice. We are not responsible for the policies and practices of any linked site.

Children

Our websites are not directed at children and we do not use our websites to knowingly solicit personal information from or market to children. If we learn that a child has provided personal information through one of our websites, we will remove that information from our systems.

Google Analytics

We may use Google Analytics on our website to collect information about your online activity, such as the web pages you visit and the links you click. The cookies collect information in an anonymous form. For more information, visit Google's Analytics privacy overview (opens in new tab). You may opt out using the Google Analytics Opt-out Browser Add-on (opens in new tab).

11. Your Rights

You may request to access, rectify, or update your inaccurate or out-of-date personal information by contacting our Office. To the extent of applicable law, you may have the right to request erasure of your personal information, restriction of processing, object to processing and the right to data portability. You may also have the right to lodge a complaint with a supervisory authority.

12. Consent and Withdrawal of Consent

By providing personal information to us, you understand and agree to the collection, processing, international transfer and use of such information as set forth in this Privacy Notice. Where required by applicable law we will ask your explicit consent.

You may always object to the use of your personal information for direct marketing purposes or withdraw any consent previously granted for a specific purpose by contacting our Office.

13. Automated Decision-Making

Petch Protection Solutions Ltd respects your rights under law regarding automated decision-making.

14. How to Contact Us

If you would like to communicate with us regarding privacy issues or have questions, comments or complaints, please contact our Office:

• Phone: 01642 678889
• Email: contact@petchsolutions.co.uk

Petch Protection Solutions Ltd commits to resolve complaints about our collection or use of your personal information, and has committed to co-operate with the panel established by the UK and EU data protection authorities (DPAs) with regard to unresolved Privacy Shield complaints concerning data transferred from the UK and EU.

15. Modifications to our Privacy Notice

We reserve the right to change, modify, and update this Privacy Notice at any time. Please check periodically to ensure that you have reviewed the most current notice.